Ballyclare funeral directors pick up award for customer satisfaction survey results

Alan Fleming of Fleming & Cuthbert receives the Customer Care Award from Graham Williams of Funeral Planning Services at the National Funeral Exhibition in Coventry. INNT 25-502CON
Alan Fleming of Fleming & Cuthbert receives the Customer Care Award from Graham Williams of Funeral Planning Services at the National Funeral Exhibition in Coventry. INNT 25-502CON
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Ballyclare funeral directors Fleming & Cuthbert were presented with a Customer Care Award at the National Funeral Exhibition 2013.

The awards are based on responses to a national survey of clients who purchased a funeral prepayment plan.

The very high standard of customer care achieved by Fleming & Cuthbert earned them an award - one of 50 presented to firms throughout the UK.

The survey results showed that 74 per cent of Fleming & Cuthbert clients were “very satisfied” with the service provided and 22 per cent were “satisfied”. No-one was dissatisfied. 100 per cent of those who responded said they would recommend the plan to someone else. In the space for additional comments, one of Fleming & Cuthbert’s clients said: “Excellent service”.

“Funeral directors provide a very personal service to families and some deserve recognition for exceptional customer care,” said Graham Williams of Funeral Planning Services. “We have worked with Fleming & Cuthbert since 2000 and we are 
delighted that they won 
this award.”