The Northern Ireland Tourist Board (NITB), People 1st and the Department for Employment and Learning (DEL) have congratulated a group of Ballyclare businesses on completing Customer Service WorldHost training.
WorldHost is a world-class customer service training programme that has already been used to train nearly one million people worldwide.
Originally developed in Canada, the training has been adapted for use in Northern Ireland by People 1st and is supported by funding from DEL.
The programme gives front-line staff working in the hospitality, passenger transport, travel, tourism and retail industries a comprehensive grounding in the principles of customer service and acting as an ambassador for their area.
Louise McKinstry, NITB Skills and Development Officer, said: “NITB is promoting the WorldHost Destination Commitment to Customer Service Excellence throughout Northern Ireland. This presents a unique opportunity for hospitality, tourism, leisure and retail businesses to showcase the best of Northern Ireland and increase sales by providing a warm welcome and impeccable service to visitors.”
Siofra O’Reilly, who delivered the WorldHost training, added: “The WorldHost training programme is helping local businesses develop key customer care skills which are vital to raising the overall standard of the visitor experience in Northern Ireland.”
Breckenhill Ltd and Laurel View Equestrian Centre were among the latest businesses in the newly formed local tourism group, the Ballyclare Activity Trail, to receive the award. Other local winners include Dunamoy Cottages, The Grange Bar and Karma Hair Design.
David Reade of Breckenhill Ltd said: “Our aim is to make Breckenhill a stand-out venue for visitors through presenting top-class facilities supported by excellent customer service. Our participation in the WorldHost training programme shows our commitment to this and we found the training to be very valuable in offering a structured approach to improving customer care.”
More information is available at www.worldhostni.com