Thumbs up for excellent customer service

The businesses participated In the Star 2 Programme - a business support initiative funded by Antrim and Newtownabbey Borough Council.

TDR Academy (Ballyclare), Antrim Curtain Gems, The Manor Gift Shop (Ballyclare), Mann’s Café (Antrim) and The Loft Restaurant (Mallusk) completed WorldHost training and received the WorldHost Customer Service Business award.

Councillor Thomas Hogg commented: “I am delighted to present certificates to the five businesses that took part in the WorldHost customer service training. It demonstrates dedication and commitment to providing the highest standard of service to both visitors and local customers. This will help generate higher visitor numbers in the future which will be a great economic benefit, not only to the businesses but, also our borough.”

The owner of Antrim Curtain Gems, Georgina Sefton, was delighted to receive her award from the Mayor. She said: “As a small business owner, it’s easy to become complacent and think we are delivering good customer service. In reality, the customer may see things differently to us and we constantly need reminded about the importance of creating a positive first impression to all of our customers. The course was very interactive and I picked up lots of good tips from it.”

For more information about the Star 2 Programme or WorldHost training contact Lynda Willis at Customer Sense Training and Consultancy on 07773 423675.