FOR the second year in succession, Ballyclare-based Volvo Truck & Bus dealer Dennison Commercials has been recognised as ‘Dealer of the Year’ at the annual UK and Ireland Volvo Truck Dealer event.
The accolade encompasses a wide range of judging criteria, including customer satisfaction, market share, contract and finance sales, as well as general overall company performance.
To win the award, Dennisons had to fight off stiff competition from 15 other main regions / dealers throughout the UK and Ireland.
John Jenkins, Managing Director of Dennison Commercials explained: “To be the first dealer ever to receive this award consecutively is a great honour. It is absolute testament to all Dennison staff, who have individually contributed to the success of the company, not least by developing strong relationships with our valued customers.
“We recognise that customers are the lifeblood of any business, and at Dennisons we appreciate that operators have more choice now than ever, and so never take their decision to do business with us for granted.
“For this reason, we are fully committed to driving customer satisfaction, to meet the ever-increasing demands of the challenging transport industry. I wish to personally thank customers in all depot locations for their loyalty, without whom the receipt of this accolade would not have been possible.
“Of course, we are very fortunate to be representing the Volvo brand, with the product benefits of quality, robust reliability and market-leading fuel efficiency.”
At the same event, Dennisons were recognised for their dealer operating standards, encompassing customer satisfaction (a score of 95 per cent was achieved by Dennisons in 2012), fulfilment of the Volvo ‘Customer Commitments’, high MOT pass rates and Volvo Action Service (VAS) job acceptance, callback and average repair time, all of which directly impact on the customer experience.
Dennison Commercials is the Volvo Truck and Bus franchise holder in Northern Ireland, employing 130 staff across six sites, including four main depots in Ballyclare, Coleraine, Dungannon and Newry.