Residents warned to be wary of bogus callers

Water mains upgrade work being carried out by Lagan Construction in Merville Garden Village. INNT 10-063-FP
Water mains upgrade work being carried out by Lagan Construction in Merville Garden Village. INNT 10-063-FP

NI WATER has urged householders to be extra vigilant after a number of Newtownabbey residents were visited by bogus callers claiming to be from the non-existent “Water Service”.

NI Water is carrying out extensive work on the water mains network in the area alongside its contractors Lagan Construction.

Officials from the water provider have received reports that bogus callers, claiming to be from the “Water Service” and “Lagans Construction” are offering services such as guttering, power hosing driveways, roofs and cleaning gutters in the Merville Garden Village area.

Mark Sefton, Project Manager for the work in the borough, urged householders to be vigilant and to demand identification before letting anyone into their home.

He said: “Residents in this area and the rest of Newtownabbey should say no to these services and are advised not to let anyone into their home.

“NI Water and our contractors are only upgrading the water mains in your area and will never offer any other services.

“Bogus callers may also ask for access to your home to check your water, or check for a leak on your property.

“Never let anyone into your home unless you have thoroughly checked their ID first. If in doubt, always contact Waterline on 08457 440088.”

He added: “All NI Water or Lagan Construction staff will be able to produce a photo ID card.

“Attach your door chain, if you have one, and if not, ask the caller to hold the ID up to a window or put it through your letterbox so you can read it properly without opening your door. Remember, no identity, no entry.

“The same also applies to those calling on the phone and asking for bank details. Do not give away any sensitive information over the phone.”

To check identification call Waterline on 08457 440088 and operators will be able to confirm if the person at your door is really who they say they are.

Genuine callers will not be concerned at having to wait while this is carried out.

NI Water also offers a Customer Care Register which provides extra help and support for its customers.For further information go to