Newtownabbey-based Capita Managed IT Solutions has been awarded a multi-million pound contract by Wolseley UK, the UK’s leading distributor of heating, plumbing and construction-related products.
The 18-month contract, which follows a successful pilot project, will see Capita (formerly Northgate) implement and manage a network infrastructure and call handling solution across Wolseley UK’s 664-strong UK branch network, which trade under well-known brands such as Plumb Center, Parts Center, Pipe Center and Drain Center.
According to Chris Cottington, head of business infrastructure at Wolseley UK, increased business efficiencies and improved customer relationships will be the key benefits delivered by the ICT investment.
“Thanks to Capita’s expertise, insight and experience we have every confidence this new ICT solution will help us maximise efficiencies across our organisation and further consolidate and build our relationship with our customers, which will support business development,” he said.
John Chambers, director of Capita Managed IT Solutions, added: “Wolseley UK’s extensive branch and distribution network relies on a robust, highly efficient communications system which empowers its managers at a local level and enhances the experience for its customers. We’re delighted to be rolling out this important new solution which, thanks to the success of the pilot project, is already delivering significant time and cost savings through employee productivity and improved customer service.”